Differentiation Factors

“Since 1980, we do nothing else…”

The market according to our competitors:

  • 75% web-based B2B and B2C, B2B, B2C, CRM, AI, etc.
  • 25% internal ERP
  • 15% Financials
  • 6% Manufacturing
  • 4% HRIS
  • 3% The World
  • 1% North America

The market according to DLGL :

Driven by a philosophy, not stockbrokers

DLGL wants to be the best, not the biggest:

  • DLGL tops list of Small and Medium Employers in Canada
    By Aon Hewitt and Queen’s School of Business
    2018, 2017, 2016, 2015, 2014, 2013
  • DLGL ranked #1 - "Best Workplaces 2008"
    Published by the Great Place to Work ® Institute Canada.
  • Best Employer in Province - Permanent Pantheon Award, "All Categories"
    2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005
    Sponsored by Towers Watson, the Ordre des conseillers en ressources humaines agréés, Les Affaires Newspaper in partnership with Emploi-Québec
  • Canada's Best Managed Companies - Platinum Club Member
    2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005
    An elite group of Canadian-owned and managed companies that consistently excel in every aspect of business
  • Best Employer of the Year in Province
    2004, 2003, 2002
    Awarded by Affaires PLUS Magazine and Watson Wyatt
  • Canada's Best Managed Companies
    2004, 2003, 2002, 2001, 2000, 1999
    Sponsored by Deloitte & Touche, CIBC Commercial Banking, National Post and Queen's School of Business
  • Best Employer of Quebec

    Affaires PLUS Magazine
  • Vendor of the Year Award
    Awarded by the International Human Resources Information Management Association (IHRIM)

Involvement in the HRIS Community

DLGL is firmly committed and supports by numerous sponsorships and the involvement of its employees in the HR and Payroll Community through implication within the following associations:

CCHRA Council of Human Resources Associations
CPA Canadian Payroll Association
IHRIM International Association for Human Resource Information Management
ORHRI Order of HR and IR Counselors
WorldatWork Formerly the American Compensation Association and the Canadian Compensation Association
HRMSP HRMS Professionals Association

Long-Term Client Partnership: Client-Executive

DLGL believes in long term client relationships and this is fostered by the assignment of a Client Executive (CE) for each client. The CE is a senior DLGL employee, empowered to carryout all tasks in relation to effectively supporting his/her client. The CE will be involved in all stages of the project from development & implementation to on-going support. The CE, along with his/her support team, will develop an intimate understanding of their client's business and specifically on how VIP supports it, now and into the future. Some CEs have been coordinating the same clients since 1994.

Best system

  • Most comprehensive totally integrated functionality. See Our Product - VIP
  • Based on the respect of client specificity.
  • Bringing specificity along in the evolution.
  • Hence protecting the very valuable asset of historical data. See VIPnet page on the subject

Technology - Leading edge available now

  • Distributed Architecture
    VIP is a browser and device independent web application, using standardized XML data-flow, with full virtualization capability.

  • Software Engineering Environment
    Elaborate unique automation toolset to “regenerate with modifications” to fully enable support of client specificity, its on-going maintenance and product upgrade.

Best Delivery and Support

  • By the author
  • Full flexibility in deployment mode:
  • Saas, Cloud or Private Cloud
  • On-Premise
  • Hybrid
  • Pre-Contract Study

A formal gap analysis study, with DLGL Primes and client Subject Matter Experts reviewing VIP in detail, is performed before any contract is signed. The deliverable – a comprehensive report and implementation plan allowing the client to make a truly informed decision before committing to a contract.

  • Implementation and Conversion Support

From DLGL, the author and vendor of VIP, clients will receive extensive support in relation to the implementation of the software and the conversion of legacy data. No 3rd parties are required.

  • Customization and Maintenance

DLGL will customize VIP to meet client specific requirements and then maintain the customizations (see Who maintains the customizations?) as well. DLGL's unique approach allows clients to protect and continually leverage their initial investment without any risk that the customizations will be overridden or that the customizations will exclude the client from any future functional enhancements to VIP.

  • Infrastructure Implementation & Support

DLGL is available to assist clients with infrastructure implementation and on-going support, with levels of support varying from consultation to full execution.

  • VTI - Dedicated VIP Training Institute

DLGL offers formal training in relation to all aspects of VIP Courses can be specifically tailored to meet client specific requirements, are offered at DLGL or can be given on site at a client's location.

  • Pooled Research & Development

Clients have access to the R&D of not only DLGL but to the pooled R&D of all VIP clients. Specific functionality from any client version is made available to all other clients as well. Clients choose whatever new functionality is available from DLGL or within any client specific version based upon their own business requirements, based upon their own timeframes. There are no imposed updates initiated by DLGL and no risk to a future update path.

  • Infrastructure set-up and on-going support options, including remote monitoring and/or application management.
  • Client R.O.I. Maximization Program

DLGL executes post implementation diagnostics studies to help clients leverage their investment in VIP.

  • Recommendations Tracking System (R.T.S.)

From the beginning with the pre-contract study, later in the R.O.I. studies and generally in managing the client projects, all recommendations made by DLGL are managed in this system for importance, urgency, payback, resolution, cost, priorities, delays, pre-requisites, etc. This is the powerful enabling tool for client relationship management.

Loyal, dedicated, experienced staff highly specialized “We do nothing else…”

V.I.P is fully operational with industry standard tools (.NET, C, Oracle). No proprietary languages used

100% success track-record

Prepared to be a real partner, with opinions based on a long experience of success factors

info@dlgl.com or (450) 979-4646